Privacy Policy

Last updated: 06/26/2026

1. Refund & Return Policy

At Maria's Pizza, we want every customer to enjoy their order. If there is ever an issue with your purchase, we are here to help. Please review our refund and return guidelines below.

Order Accuracy Issues 
If your order is incorrect, missing items, or not prepared as requested, please contact us within 30 minutes of receiving it. We will gladly remake the item or provide an appropriate solution.

Quality Concerns 
If you receive an item that is not up to our quality standards, please notify us immediately. We may request a photo of the item so we can address the issue and improve our service.

Refund Eligibility 
Refunds may be issued in the following situations:
•   Duplicate order or duplicate charge
•   Order not received
•   Incorrect order that cannot be corrected
•   Verified quality issue
Refunds are issued back to the original payment method. Please allow 3–5 business days for your bank to process the refund.

Non-Refundable Situations We cannot offer refunds for:
•   Orders where the customer changes their mind after food is prepared
•   Items that were consumed more than halfway
•   Delivery delays caused by weather, traffic, or factors outside our control

Cancellations 
Orders may be canceled within 5 minutes of placing them. After food preparation begins, cancellations may not be eligible for a refund.

Contact Us 
If you need help with an order, please contact us:

Maria's Pizza
Phone: 508-478-7878
Email: Mariaspizzahopedalema@gmail.com
Address: 156 Hartford Ave, Hopedale, MA 01747

2. Delivery Policy

  • We offer delivery within our local service area in Hopedale, MA. Delivery times are typically 30–60 minutes, depending on traffic, weather, and order volume. Delivery fees and minimums vary by location and are shown at checkout.

    Customers must provide an accurate address and phone number. If we cannot reach you or access the delivery location, the order may be marked as completed.

    If your order is missing an item, incorrect, or has an issue, please contact us immediately. Refunds or adjustments are handled case‑by‑case.

    For delivery questions or issues Contact: Maria's Pizza

    Phone: 508-478-7878
    Email: Mariaspizzahopedalema@gmail.com
    Address: 156 Hartford Ave, Hopedale, MA 01747

3. Collection of PI

We collect [insert personal information collected here, e.g., version of web browser, IP address, time zone, cookie information, and how you interact with the Website] to load the website accurately and perform analytics to optimize our website.

4. Use of personal information

We and our service providers use Personal Information for the following purposes:
  • Providing the functionality of the Services and fulfilling your requests.
  • Providing you with our newsletter and/or other (personalized) marketing materials.
  • Analyzing Personal Information for business reporting.
  • Aggregating and/or anonymizing Personal Information.

5. Disclosure of personal information

We share Personal Information with [include any service providers, third-party credit card and payment processing service providers] and Oracle, the processor and provider of the Oracle Restaurants eStore Platform. You can learn more about the Oracle Restaurants eStore Privacy Policy here.

6. Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. If you have questions about our security practices, please notify us in accordance with the “Contacting Us” section below.

7. Rights and access

You may have a right to know, access, erase, and correct the Personal Information we hold about you and if you would like to exercise these rights, please contacts us at the contact information below.

8. Retention period

The criteria we use to determine a data retention period include:
  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

9. Sensitive information

This website and the Services are not intended for any individuals under [insert age]. If you believe an individual under this age has provided us with Personal Information, please contact us at [insert contact] for this data to be deleted.

10.Contacting Us

[Full legal name of entity that operates the Restaurant], located at [full address], is the company responsible for collection, use, and disclosure of your Personal Information under this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at [EMAIL ADDRESS], or: [POSTAL ADDRESS]
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

11. Updates to this privacy policy

The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. The most up-to-date version can be found on the Website. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (for example, via a pop-up notice or statement of changes on our website)